Heidi's Story

Heidi - MS LifeLines Ambassador

My first reaction to my diagnosis of relapsing MS was total fear. I worried about my future. I was afraid that I wouldn't be able to do any of the activities I loved or take care of my children.

I felt better knowing that there were therapies available that could treat my relapsing MS, and my doctor and I decided Rebif® (interferon beta-1a) would be the right option for me. I was looking forward to starting on therapy but was devastated when I found out my insurance would cover only a fraction of the cost of relapsing multiple sclerosis treatment. It's a good thing I found out about MS LifeLines Access Made Simple. What a great program! Because I was under-insured, I was able to get Rebif for free. At a time when I was feeling so overwhelmed and upset, MS LifeLines® came through for me in a big way.

However, I knew the MS LifeLines Access Made Simple program would cover the cost of therapy for up to one year. After several months went by, I began to worry about what would happen when my year was up. But I didn't have to be concerned. Nine months into the program, MS LifeLines reached out to me and began researching other assistance programs. Sure enough, they came through for me again. When I had completed my year on MS LifeLines Access Made Simple, I was switched to a Patient Assistance Program from MS LifeLines, without any gap in coverage. Bottom line: because of my individual circumstance, I still receive Rebif for free.

If people are concerned about the cost of their relapsing MS treatment, they should look into their options. They might be surprised to learn that they may be eligible for aid. I definitely recommend calling MS LifeLines. Their Financial Support Team is there to help you find ways to pay for Rebif therapy. They certainly helped me!

This story reflects the personal experience of one person. Results and experiences vary from patient to patient. It is best to contact your doctor to discuss what's best for you. Heidi is an MS LifeLines Ambassador, and she has chosen to share her story with other people living with MS. MS LifeLines Ambassadors are sponsored by EMD Serono, Inc. and Pfizer Inc.

MS LifeLines is here to help

The MS LifeLines Financial Support Team members are passionate about helping you find affordable access to Rebif. They are trained to understand the various insurance and assistance plans to make the process as easy as possible. MS LifeLines cannot guarantee that you will receive insurance coverage or reimbursement for your therapy but will conduct a thorough review of your individual situation to determine available assistance programs or refer you to an appropriate state or federal program.

To find out if you qualify for MS LifeLines Access Made Simple or other MS LifeLines assistance programs, call MS LifeLines at 1-877-447-3243 Monday through Friday, 8 AM to 8 PM ET and Saturdays from 9 AM to 5 PM ET.

Erin M.
MS LifeLines Financial Support Specialist