Meet the Team
MS LifeLines® is more than an educational support service—it’s a community. Our mission is to offer connections, understanding and support to people taking Rebif or considering Rebif® (interferon beta-1a), and the family and friends who care for them.
Below is an overview of the availability of the MS LifeLines team:
|8 am to 8 pm ET||9 am to 5 pm ET|
|Financial Support Team||•||•||•||•||•||•|
|Customer Support Specialists||•||•||•||•||•||•||•|
|Nurse Support Specialists||•||•||•||•||•||•||•|
|Extended hours of 8 am to 10 pm ET|
|What happens after these hours? Patients can call anytime, day or night, and receive assistance. Every call is answered by a live MS LifeLines representative.|
When you are prescribed Rebif, a member of the MS LifeLines Nurse Network will contact you to provide information to help you get you started with Rebif and to answer certain questions you may have about relapsing MS. MS LifeLines will also work with you to schedule in-home therapy training with a dedicated field nurse.
Some of the many MS LifeLines support resources available to you include:
The MS LifeLines Nurse Network
Every member of the MS LifeLines Nurse Network is trained in the specialty of MS and can answer some questions and offer helpful tips. Located throughout the United States, the MS LifeLines Nurse Network makes available diverse offerings to meet the needs of the MS community. MS-certified nurses provide education to patients and families about MS and tips for people taking Rebif. Licensed and registered nurses provide injection training for Rebif. These specially trained nurses will come to your home to provide you with one-on-one training on proper injection technique, review your Welcome Kit and share tips that my help you maintain your treatment regimen and manage certain side effects.
The MS LifeLines Nurse Network can provide support to meet the unique needs of the MS community, including:
- Answering certain questions about relapsing MS and some MS symptoms.
- Offering information and answering questions about Rebif treatment.
- Providing tips that may help manage certain side effects.
- Recommending strategies to help you stay motivated with therapy.
- Providing ongoing telephone follow-up.
This dedicated team is available toll-free at 1-877-44-REBIF (1-877-447-3243) Monday through Friday, 8 AM to 8 PM ET and Saturday and Sunday from 9 AM to 5 PM ET.
MS LifeLines Field Nurses
In addition to the nurses available through the MS LifeLines call center, a dedicated team of MS LifeLines Field Nurses is available in many areas across the United States to help you get started with Rebif. Field nurses will come to your home to provide you with one-on-one training on proper injection technique, review your Welcome Kit and share tips that may help you maintain a treatment regimen and manage certain side effects.
Financial Support Team
The MS LifeLines Financial Support Team is here to help you understand your insurance benefits and assist you in getting the best available coverage for Rebif. The team can review your insurance coverage and pharmacy selection, and help get you connected with the appropriate assistance programs, including those offered by MS LifeLines.
For example, if you have no insurance, no drug coverage or partial drug coverage and are starting or restarting Rebif, you may be eligible to receive 1 year of FREE Rebif medication at no cost, without having to meet financial requirements or verify income for eligibility.* To learn more about this groundbreaking program or about the many assistance programs offered by MS LifeLines, call MS LifeLines toll-free at 1-877-44-REBIF (1-877-447-3243). The Financial Support Team is available Monday through Friday, 8 AM to 8 PM ET and Saturdays from 9 AM to 5 PM ET.
*Some limitations are required by law. Patients covered by federal and state programs, are not eligible for assistance. Program eligibility requirements and benefits subject to change and discontinuation at any time.
MS LifeLines Ambassadors
Sometimes it helps to talk to someone who understands what it's like living with relapsing MS and taking Rebif. The Peer Connection program can help. If you are new to Rebif therapy or considering Rebif for your relapsing MS, you can speak one-on-one with an MS LifeLines Ambassador.
When you contact the The Peer Connection program, provide MS LifeLines with information that you would like to share about yourself so that you can be matched with an MS LifeLines Ambassador who can understand your concerns and share his or her experience.
Meet some MS LifeLines Ambassadors who have chosen to share their insights and personal stories of living with relapsing MS! View personal video introductions of some MS LifeLines Ambassadors, or read the online journals of MS LifeLines Ambassadors David and Joni.
MS LifeLines Ambassadors are living with relapsing MS and sponsored by EMD Serono, Inc. and Pfizer Inc.
Please see important safety information below and the Rebif Medication Guide and Prescribing Information in the top right corner of this website, and speak with your health care professional for more information.