MS LifeLines®—a support service designed to help you start and stay on relapsing MS therapy
When you and your doctor chose Rebif® (interferon beta-1a), you took an important step in treating your relapsing multiple sclerosis (MS). Maybe you chose Rebif because it is the only self-injected relapsing MS therapy proven to achieve 3 key treatment goals in relapsing MS: slowing disability progression, reducing relapses, and reducing active brain lesions on the studied MRI measures*†. Note that the exact correlation between MRI findings and the current or future clinical status of patients, including disability progression, is unknown.
Maybe you also chose Rebif for the support network of MS LifeLines—the community of people dedicated to supporting you and answering your questions related to the challenges of living with relapsing MS.
Whatever the reason you chose Rebif, starting on therapy is the first key step in helping you treat your relapsing MS. The next step is finding the support you need to help you stay on Rebif, and the team at MS LIfeLines is here to help.
The MS LifeLines Call Center has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Experience 2 years in a row."‡
‡For J.D. Power and Associates 2011 and 2012 Call Center Certification ProgramSM information, visit jdpower.com
Below is an overview of the availability of the MS LifeLines team:
|8 am to 8 pm ET||9 am to 5 pm ET|
|Financial Support Team||•||•||•||•||•||•|
|Customer Support Specialists||•||•||•||•||•||•||•|
|Nurse Support Specialists||•||•||•||•||•||•||•|
|Extended hours of 8 am to 10 pm ET|
|What happens after these hours? Patients can call anytime, day or night, and receive assistance. Every call is answered by a live MS LifeLines representative.|
For example, there may be times when you feel like you may not need to be on treatment. However, once disability progresses, it can't be reversed. Since Rebif is proven to delay the progression of disability, which is the permanent worsening of your neurologic examination over time, it's important to take Rebif as prescribed by your doctor. There are a number of resources at MS LifeLines that may help you stay connected and motivated to stay on Rebif. Below are just a few examples of those resources.
Please see Important Safety Information located below as well as the Rebif Medication Guide and Prescribing Information located in the top of this website, and speak with your doctor for more information.
Sometimes, it helps to talk to someone who really understands what you are going through. MS LifeLines Ambassadors are people living with relapsing MS and taking Rebif who have chosen to share their experiences with others. You can read their stories in our quarterly MS LifeLines Magazine and our monthly eNewsletters. You can check out their personal journals or have a one-on-one conversation with an MS LifeLines Ambassador through the Peer Connection program.
It can also help to talk to a health care professional about your questions or concerns about taking therapy. The dedicated MS LifeLines Nurse Network is available by phone, and in many areas of the country, licensed and registered nurses are available to come to your home for one-on-one injection training to help you get started with Rebif. You can also read personal journals from MS LifeLines nurses who have chosen to share their stories and tips for living with relapsing MS and taking Rebif.
Remember, you can call at any time, day or night, and receive assistance. Every call is answered by an MS LifeLines representative. MS LifeLines is available 24 hours a day, 7 days a week. Call 1-877-447-3243, or become a member of the MS LifeLines community.
*Refers to new lesions and total lesion burden or area as defined in the American Academy of Neurology (AAN) and MS Council guidelines.
†New or enlarging lesions detected with PD/T2-weighted MRI.