MS LifeLines® is here for you
MS LifeLines is a support service that’s here to help you start and stay on a relapsing MS treatment. If you’d like to talk to someone—even before you decide on a multiple sclerosis therapy—MS LifeLines is here for you. Just call 1-877-447-3243 anytime.
You can learn more about MS LifeLines at 1-on-1 Support.
MS LifeLines Nurses
You're not alone. Seven days a week you can reach a trained nurse at our MS LifeLines call center for expert advice on injecting, managing certain side effects, and more. We can also send a nurse to your home to teach you proper injection technique. All of our call center nurses are MS certified.
Call us if:
- You have any questions about injections
- You have any questions about treating with Rebif® (interferon beta-1a)
- You would like a home visit for injection training or retraining
Patient and care partner ambassadors
We’re people living with relapsing MS and the care partners who support them. We know how sometimes it can feel like you’re taking on multiple sclerosis alone. That’s why you can call and arrange to speak with one of us directly.
Financial Support Specialists
Financial Support Specialists can help you work through insurance questions and determine whether you are eligible for a financial assistance program. Even if you don't have insurance, MS LifeLines may be able to help.
Taking the first step
As soon as MS LifeLines learns you have been prescribed Rebif by your doctor, with your consent, an MS LifeLines Nurse Support Specialist will contact you. He or she will:
- Schedule a field nurse visit to your home so you can receive personalized, 1-on-1 injection training and other therapy support
- Ship you a Rebif Welcome Kit, which provides information and support to help you start and stay on Rebif as prescribed
- Connect you to a Financial Support Specialist, who can help you find affordable access to Rebif or navigate your healthcare insurance to help you get the best available coverage for Rebif
- Answer your questions about living with relapsing MS and taking Rebif therapy
Meet Joanne, an MS LifeLines Nurse
An MS LifeLines Nurse may be one of the first people you meet when starting Rebif. They're here to help you, from walking you through your first injection to answering any questions you may have while on treatment.
Watch “4 Ways Our Nurses Can Help”
Jeanette’s story: Making a connection
“We really, truly appreciate the hard work the nurses do to help us with Rebif.”
I struggled with therapies in the beginning because I didn’t feel confident about injecting myself.
My first injection training was amazing. The MS LifeLines Nurse came out and we had a connection from the very beginning. I was surprised that she could help me with overall support, not just administering my shot correctly. She really cared about me as a person.
She listened to my life story, then she went through the whole process to make sure I’m rotating my injection-site areas and properly cleansing the area. It’s just to make sure that I’m on course to administer my shots correctly three days a week, at least 48 hours apart. If I have questions, she’ll come back again.
Before she left, she gave me her card and told me to call anytime. I loved that she goes that extra step. She’ll contact me just to check up on me and make sure everything is going okay, or I will contact her. She does so much for us, the MS patients. I will send her a text message just to say, “Here’s a big cyber hug.”
Jeanette A.Single mother, MS LifeLines Ambassador, living with relapsing MS
This story reflects the personal experience of one person. Results and experiences vary from patient to patient.