Meet the MS LifeLines nurses

“The number one thing I want MS patients to remember is that MS LifeLines is here, 24/7. Someone is just a phone call away.”

Irma T., RN, MSCN MS LifeLines Nurse

All of the MS LifeLines Nurses are trained to help manage MS symptoms. They are here to help you with your treatment and can answer any questions you may have about relapsing MS. In addition, they can:

  • Offer information about treating with Rebif® (interferon beta-1a)
  • Provide tips that may help manage certain side effects
  • Recommend strategies to help you stay motivated with therapy
  • Provide ongoing telephone follow-up and much more

Watch “4 Ways Our Nurses Can Help”

MS LifeLines Nurses are here for you

We're available: 8 AM to 10 PM ET, MON–FRI 9 AM to 5 PM ET, SAT–SUN

Call 1-877-447-3243
MS LifeLines nurses are here for you

Our nurses can visit you at home

In addition to the MS-certified nurses available through the MS LifeLines call center, a dedicated team of field nurses is available in many areas of the United States. And although they may not be MS-certified, they are registered nurses who can help you in many ways.

They will come to your home and provide you with 1-on-1 training on proper injection techniques, review your Welcome Kit with you, and share tips that may help you deal with certain side effects.

Get to know a nurse

See what happens on a typical field nurse home visit.

Watch “4 Ways Our Nurses Can Help”

Heidi’s story: A house call and some newfound confidence

“I had a lot of questions, and it was great to have her there to give me answers.”

I’m very passionate about sharing my story with people who are living with MS. It’s important to be educated about MS, stay on a treatment that works for you, and be proactive about your health. And sometimes you may need a little help. I certainly did.

Thankfully, the nurses at MS LifeLines are always there for me. They sent a wonderful nurse to my house when I started taking Rebif. She came in with a smile and was very educated about relapsing MS. Since I was so newly diagnosed, I had a lot of questions and a lot of fears, and it was great to have her there to give me answers. She trained me, my family, and friends to do my Rebif injections.

The nurse was patient and kind, and told me she wasn’t leaving until I was completely comfortable doing them. Somebody who says, “I’m going to give up my entire evening and sit here with you and not rush you,” is to me, an amazing person.

Heidi S.Positive single mom, MS LifeLines Ambassador, living with relapsing MS

This story reflects the personal experience of one person. Results and experiences vary from patient to patient.

Meet some MS LifeLines Nurses

MS LifeLines Nurses can be found all around the country, from MS-certified nurses at our call center to registered nurses who can come to your home.

Meet some MS LifeLines Nurses
Next: MS LifeLines Ambassadors
Important Safety Information and Indication

Important Safety Information


Before beginning treatment, you should discuss the potential benefits and risks associated with Rebif with your healthcare provider.

Rebif can cause serious side effects. Tell your healthcare provider right away if you have any of the symptoms listed below while taking Rebif.

  • Behavioral health problems, including depression and suicidal thoughts. You may have mood problems including depression (feeling hopeless or feeling bad about yourself), and thoughts of hurting yourself or suicide
  • Liver problems or worsening of liver problems, including liver failure. Symptoms may include nausea, loss of appetite, tiredness, dark colored urine and pale stools, yellowing of your skin or the white part of your eye, bleeding more easily than normal, confusion, and sleepiness. During your treatment with Rebif you will need to see your healthcare provider regularly and have regular blood tests to check for side effects
  • Serious allergic and skin reactions. Symptoms may include itching, swelling of your face, eyes, lips, tongue or throat, trouble breathing, anxiousness, feeling faint, skin rash, hives, sores in your mouth, or skin blisters and peels
  • Injection site problems. Symptoms at the injection site may include redness, pain, swelling, color changes (blue or black), and drainage of fluid
  • Blood problems. Rebif can affect your bone marrow and cause low red and white blood cell and platelet counts. In some people, these blood cell counts may fall to dangerously low levels. If your blood cell counts become very low, you can get infections and problems with bleeding and bruising. Your healthcare provider may ask you to have regular blood tests to check for blood problems
  • Seizures. Some people have had seizures while taking Rebif

Rebif will not cure your MS but may decrease the number of flare-ups of the disease and slow the occurrence of some of the physical disability that is common in people with MS.

Do not take Rebif if you are allergic to interferon beta, human albumin, or any of the ingredients in Rebif.

Before you take Rebif, tell your healthcare provider if you have or have had any of the following conditions:

  • mental illness, including depression and suicidal behavior
  • liver problems, bleeding problems or blood clots, low blood cell counts, seizures (epilepsy), or thyroid problems
  • you drink alcohol
  • you are pregnant or plan to become pregnant. It is not known if Rebif will harm your unborn baby. Tell your healthcare provider if you become pregnant during your treatment with Rebif
  • you are breastfeeding or plan to breastfeed. It is not known if Rebif passes into your breast milk. You and your healthcare provider should decide if you will use Rebif or breastfeed. You should not do both

Tell your healthcare provider about all medicines you take, including prescription and over-the-counter medicines, vitamins and herbal supplements.

The most common side effects of Rebif include:

  • flu-like symptoms. You may have flu-like symptoms when you first start taking Rebif. You may be able to manage these flu-like symptoms by taking over-the-counter pain and fever reducers. For many people, these symptoms lessen or go away over time. Symptoms may include muscle aches, fever, tiredness, and chills
  • stomach pain
  • change in liver blood tests

Tell your healthcare provider if you have any side effect that bothers you or that does not go away.

These are not all the possible side effects of Rebif. For more information, ask your healthcare provider or pharmacist.

Call your doctor for medical advice about side effects.

Refer to the Instructions for Use that comes with Rebif® Rebidose® (interferon beta-1a) autoinjector.


Rebif® (interferon beta-1a) is used to treat relapsing forms of MS to decrease the frequency of relapses and delay the occurrence of some of the physical disability that is common in people with MS.